Dont include personal or financial information like your National Insurance number or credit card details. 0000042151 00000 n Council housing: Repairs and maintenance - GOV.UK They may want to arrange a visit to your property to assess the noise and establish if it is a statutory nuisance. For reports of other types of behaviour we will aim to contact you within 7 working days. Read our Customer Feedback. Pursue us; How a Paper; Funeral Notices; Jobs; Voucher Codes; Directory; Ad with us; Book an Ad We use cookies to improve your experience of our website. You may also be able to ask for damages (compensation). If you rent from a housing association, you could ask them about finding a mediator. NEIGHBOURLY disputes are not uncommon, with many of us struggling to agree with those living next door. For other inquiries, Contact Us. If the dispute involves a statutory nuisance (something like loud music or barking dogs), you can make a complaint to your local council. We will respect your right to confidentiality and privacy, and will treat you fairly and in accordance with our commitment to equality. 0000002108 00000 n If you're worried about approaching them directly, government guidelines recommend writing a letter which explains the problem clearly and sticks to the facts. Complaints received outside this timescale will not be investigated, unless exceptional circumstances can be demonstrated. If your neighbour does something which you find annoying or which only happens occasionally, that doesnt mean that it is anti-social behaviour. Complain to environmental health about private rented housing If you would like to send us a compliment about a council employee, team or service, please complete the contact form on this page. It is worth contacting landlords in the first instance if you are disturbed by their tenants. Here's some handy hints on what to do, Sign up here to get the CardiffOnline newsletter sent straight to your inbox. Get help if you're being evicted because your neighbour complained to your landlord. This means your noisy neighbour must stop making the noise or face legal action. It is accepted that some people may act out of character in times of trouble or distress. Anyone in your household has Covid 19 symptoms. You will need to provide the address for the source of the noise, if you cannot do so your call will not be logged. VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. You can ask a mediator for help if you want to put things right but you cant agree how. Anti-social behaviour (ASB) disrupts a neighbourhood and upsets or alarms people who live in that area. What does it mean to have power of attorney? The Gov.UK website offers a search facility on how to complain to your council . You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Generally if the noise is loud and occurs often - especially at night - it can be considered unreasonable. 0000001923 00000 n CFEleven in Cathedral Road applied for permission to serve alcohol and let customers. 0000005123 00000 n Cardiff Council www.cardiff.gov.uk My Neighbourhood . A statutory nuisance is a legal term and covers significant or unreasonable noise which stops you enjoying your property. By continuing to use this site, you agree to our use of cookies. Emergency contact numbers. Get as much information as possible, for example the dates and times of the problem and how it affects them. Unfortunately, we do not accept anonymous complaints. We can only deal with reports of anti-social behaviour from Council tenants, or those who have been affected by the behaviour of Council tenants. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. Complaints Council housing fraud Buy your council home Repairs and maintenance You're likely to be responsible for things like: fixing a curtain or shower rail getting keys cut if you lose. 0000013629 00000 n hb```b`` In order to make a complaint you will need to provide your name, address, contact telephone number and the address of where the noise is happening. Its a good idea to keep a record of what you said and how they replied. Update of the synergies and conflicts between air quality and noise: report. If they reported you to someone else, for example the council, tell them what you'll do differently. Complaining about your neighbour - Citizens Advice Follow up action may be required to take place during normal office hours. Your feedback will help us give millions of people the information they need. Noise Pollution - srs.wales To find out more about the cookies, see, Coronavirus: Pollution Control (Noise & Air), Enhanced Cleaning and Disinfection Procedures for Virus Contamination, Infection Prevention and Control for Special Procedures Practitioners, Attempted dog thefts being reported to us, Noise nuisance: A guide on how to take your own action, Use of External Speakers in Business Premises, Common Law Nuisance and Statutory Nuisance, Noise Shared Regulatory Services is unable to deal with, Cardiff Cash and Carry and former director ordered to pay over 10,000 at Cardiff Magistrates Court, The worst case of neglect at a restaurant that we have come across in 15 years, Illegal loan sharks cash in on cost of living pressures, Off licence proprietor prosecuted following underage alcohol sales, Restaurant owner fined for failing to display food hygiene rating.
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