De fleste prosedyrer handler bare om en forbedring i forhold til hvordan du allerede ser ut, og vil ikke skape et nytt ansikt. A. C. The specific quick action must be added to the case Feed. WebUniversal Containers is implementing a CTI solution for its inbound service and support contact center. Which feature should a Consultant implement to address this concern? Streamline the agent interface. This will allow agents to identify urgent cases What is the recommended method to consistently capture new caller details? Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. Create an FAQ article type and enable the submit articles feature on the case close page layout. Which approach should the Consultant use for data migration? The company wants standardized contact center processes and reporting implemented in its centers worldwide. Customer order history A. On-demand email to case Number of open cases per day B . ANSWER Enable the "Access Recent Items" user permission on the user profiles. A. Which three features are available only in Classic? Which Knowledge dashboard should a consultant use? A. Workflow rule A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. E. Number of sales queues, B. How should a consultant deploy this permission set to prod? Du trenger ikke svare p andre, men du vil fle deg tryggere p din beslutning. Ensure all users refrain from logging into production for an entire day prior to deployment. How should this be accomplished? A. Force.com Sites Number of knowledge articles in each data category. D. Accounts cases, users, contacts, Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. Use entitlements to define a process and milestones B. What could the company do to Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements. Create a new record type. In which situation is the Case Contact notified when a support representative adds a new case comment? Hvis prosedyrene er sentrert rundt kroppskonturering, m du huske at dette ikke er en vekttapsprosedyre, men bare vil forbedre kroppsformen din noen f grader. Web -to -Case How should a sales rep create an all-day event in Salesforce? Which reporting solution should be recommended? A. B. Number of leads created Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types. D. Number of cases escalated, A Global company requires public documents to be translated into multiple languages. Define criteria-based record page components. C. Enable service contracts and entitlements D. Links the Chatter message to Twitter, Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. Which two reports should the contact center manager present to executive management? Universal Containers needs to ensure it is staffing enough agents to answer calls at times of peak volume. D. Identify those cases and assign to the closure team, C. Supervisors to investigate those cases Choose 2 answers. B. Record Types Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. Choose 2 answers A. Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment rule entries. A. RESTful services with GET, POST, or PUT Number of leads created Requirements gathering sessions have resulted in a large set of required Which method should the consultant suggest? service cloud instance Vurderer Du Kosmetisk Kirurgi? A Service Representative transfers a Live Agent Chat to another Representative. Salesforce Sales-Cloud-Consultant today updated questions What solution should a consultant recommend to meet this requirement? Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. A. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle. B. Quick Actions must be enabled in the org. Assignment rules automate support processes. C. # of cases via email Each Article Record Type must be in a separate CSV. C. Import payment data into Salesforce and add to the contact page layout related list C. Enable social profile and add assignment rules to the case object Use Twitter-to-Case and add workflow rules to the case object D. Create a Visualforce page that retrieves payment information via a Web Service call-out, D. Create a Visualforce page that retrieves payment information via a Web Service call-out, UC is initiating a program to improve customer satisfaction. C. Install CTI adapter using open CTI D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. B. B. The brand Cisco is a registered trademark of CISCO, Inc Which two features would meet this requirement? D. Cloud-to-Cloud Integration Toolkit, Universal Containers is implementing a call center using CTI (Computer-telephony integration). C. Each article must be associated to an article type Choose 2 CK is preparing to launch a public kno base for customers that will have 2,500 articles. they can work more efficiently. C. Deploy in phases using countries as pilots. A. D. Access to Knowledge Articles, Universal Containers is changing their case management system to Salesforce. Set up analytical snapshots to capture key case information and create historical trending reports, Set up a Salesforce Customer Community that will allow customers to create cases online, Create reports to analyze call data in order to understand peak times and ensure adequate staffing, Create case escalation rules to route high priority cases directly to supervisors for resolution. B. C. Utility Bar B. A. Create a custom list view for cases, contacts, and orders and pin them to the side bar. Create a report that display the # of articles searched during the past 2 months Choose 3 answers Assign user to public group with access to the service console app What action can be taken to meet this 1.Generate Web-to-Case HTML code to add to the website Perform data cleaning C. Ask contact center managers to review data each quarter to possibly delete. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar
universal containers wants to notify support manager
