When i sign in to my virgin media successfully, i am unable to find any option of how to switch to receiving bill paper statements in the post on a permanent basis. When I click on change package it sends me straight to webchat (telling me its better!). If you have Netflix as part of your package, youll be able to continue using it until the end of your subscription period on your final bill. Confirm your selection, and the downgrade will take place immediately. You can send a letter to Virgin Media, Sunderland, SR43 4AA. on Already a customer and want to change your bundle? Or for Virgin Mobile changes simply sign in to Your account. We have a Freesat tv. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Or browse by product: TV packages. I asked to cancel our account and nothing happened, so I called again a few months ago to discuss downgrading my package. And you'd still consider staying with VM and bringing them the business from three additional mobile phones? Just make sure you forward anything important to a new email address. I never watch tv anymore-how do I downgrade my TV package to the absolute minimum? However, another key difference with Virgin Media is that you will only be charged this price increase once your initial contract term has ended. Choose an Early Bird Plan that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Have been trying for the past 4 days to upgrade a serive. Big + Drama 144 channels. Within that letter or email, we'll also include information about any other changes we're . Internet access and registration required. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. We have a Virgin media package of phone, tv (XL) and broadband (cable). Virgin only allows a 30-day window to end your current agreement if they increase your prices. I got a letter the other day about price increases, but it also says I can change or cancel my package before 10th April without any cancellation fees. Terms apply, https://www.virginmedia.com/legal and O2.co.uk/terms. Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. on 22-09-2022 23:32. VM used to filter the view for existing customers so they couldn't see new prices. And since its price rise notifications went out in January and February, that deadline has now passed. Heres how to cancel depending on what your package is: The best way to cancel Virgin Media, is by phone: Call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Click Set up Netflix and then follow the on-screen instructions to set up and choose your Netflix plan. Pick a category to get started. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. I can't find the messenger link either so can't contact them direct. In Os Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB youll have a roaming limit of 25GB. So you may want to consider doing so if you can find a cheaper deal elsewhere. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. 1. Find out more about our cancellation fees, including guidance on how to estimate your likely charges. From 2024 onwards, the provider will be making mid-contract price increases part of its terms & conditions. Well talk you through how to do this well either arrange to come round and collect it from you or well send you a pack to return it free of charge. Also check out the pricing with other suppliers. As it happens I have a Panasonic DVD player which includes a Freeview tv receiver. You might also need to check: 22-09-2022 What does this link give you, https://www.virginmedia.com/broadband/broadband-only. Simply sign in to your mobile account. But there's an exception for the following groups: Those on a Virgin Media Essential broadband deal, which is available to people receiving financial support like Universal Credit, All other customers who are considered 'vulnerable'. Copying and pasting the link does not work eith Hi,Ive just moved house and move my VM broadband with me. Weve now rolled out Gig1 Fibre Broadband across our entire network - with speeds of up to 1,130Mbps, Less than 1 in 3 customers can get their top average download speed of 900Mbps, Ofcom reports that, on average, we repair total loss of service faults within 24 hours. First you need to set up a new Netflix account by following these easy steps: Register or sign in to My Stream Plan. Superfast and reliable - With the UK's fastest major broadband provider (that's us), you can get unlimited downloads and gigabit speeds. Here's how you can reduce what you spend on your broadband. on a VM connection (I am now on BT). You can find more information on Volt here. Watch Virgin TV 360 on your telly, online and on the go. It gives you loads of benefits at no extra cost, including exclusive prize draws, ticket pre-sales for gigs and events, and regular rewards from brands like Greggs, Prezzo and Disney+. Are you wanting to make a package change? Any Virgin Media customer whose contract comes to an end will be moved onto increased out of contract pricing. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. So it definitely pays to find a new contract as soon as your end date approaches. Active O customers and Virgin Media broadband customers only. However, it's worth keeping two things in mind: Many other providers have mid-contract price increases built into their T&Cs, so you might be stuck with one anyway if you switch to one of those providers. If you still cant find what youre looking for, thats okay, you can talk to us, our contact information is easy to find. Virgin Media TV downgrade confusion Hoping to downgrade my Virgin Media package, can anyone offer advice For more information see How to cancel a Virgin Mobile contract, Talk things through with our helpful team over the phone, Alternative contact options that work for you. Virgin Media's price hike for the average customer in 2023 was a huge 13.8%. I am also sorry to hear that you've not had a working landline for so long. Live chat: Get in touch with a customer representative at Virgin Media through its Live Chat feature. Virgin Media Bundles. Here's a table to show how much more you could be paying with this price rise. I was again told this was not possible so I asked to . 29-09-2022 Or, if youre looking to understand more about your final bill, take a look at our bill explainer. Our new, flexible, entertainment service lets you chop and change your subscriptions every month - so you can hop nimbly between the likes of Netflix, Sky Sports, Disney+, BT Sport or Sky Cinema without forking out for multiple services unnecessarily. If your contract term has ended, you're free to find a better deal right away. How To Downgrade Virgin Media Package 2023 Updated If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone.